Make sure the back of the lock is flush with the door. Go to august.com to disable the August app running on your phone. Plug in the connect as close as possible to the lock. Press question mark to learn the rest of the keyboard shortcuts. Can you measure it from your phone? Any suggestions? Over the past week I had the pleasure of purchasing an August Smart Lock. install August's second-gen Smart Lock in five easy steps: 1. Passcode . Control your smart lock from anywhere Get even more from your August Smart Lock. mm mm - A couple days in I cane home from work and the app prompted me to do an update which promised better connectivity and fixes for various issues they'd been having. If the above does not fix the issue, there may be an issue with the motherboard. It'll create a slower, but stronger network connection for your lock. I have tested 2 WIFI APs and for some reason it only works well with one of these 2. Go to the settings in your phone and make sure that bluetooth is on and that it is connected to the device. If the above does not solve the issue, there is a possibility that you may have to replace the motherboard. Any suggestions? Products & Services. Funny enough my Connect works best through Alexa. The defaulting process is completed through the August Home App. An awesome team of students from our education program made this wiki. A platform for company and developer to create smart lock based application. Set up the connect off of the extended network. Door locks August Smart Lock Installation Manual 28 pages. | Info | PM | Stats | Opt-out | v.4.4.6 |. It can't seem to connect to my 2.4ghz or 5ghz, it always has an unexpected error, heck it won't even see the network unless its 4 feet away, one time I managed to get it to connect to 5ghz only to have it test the signal strength and then unexpected error'd again. An unofficial forum for August Smart Lock owners and the curious. The August Smart Lock Pro is one of the best smart locks that you can install on your front door. If you have any trouble, please check our support section (august.com/support), contact our installer network (august.com/installers) or call 844-AUGUST1 (284-8781) for help. Check Compatibility. 0 + Properties. You may have to replace the LED light that is located within the device. This model has the same design as the 2nd generation, a “hockey puck” design. My connect is about 2.5 from my lock, and six from my wifi extender. Use our compatibility assistant to double-check: … All we've done is to meet your demands of a lock. August Smart Lock Troubleshooting . It works manually to lock and unlock the door but when I run through the set up process in the August app it can’t find the lock even over Bluetooth. Watch Video. My wifi extender is about five feet from my lock and six from my connect. August Smart Lock Repair . Along with the motor and the gears, it is helps control the turning and the speed at which the device turns. This is indicated by the LED working demonstrating that the lock still has power. Patents. Press J to jump to the feed. There is no light on the front of the lock. Ever since then I have been unable to connect to my lock. Social Proof. You need a location with the trifecta of AC power, within bluetooth range of the lock, and with good 2.4Ghz wifi signal. August Smart Locks are compatible with most standard single-cylinder deadbolts Works with your existing single-cylinder deadbolt. The August Wi-Fi Smart Lock installation takes less than 10 minutes. To replace the accelerometer, follow the guide here. Faulty LED . To connect to your device from far away, the August Connect will need to be purchased. This manual is also suitable for: Smart lock homekit edition If you see that the latches have difficulty clamping down, do the last part of the fourth step again and make sure the screws are not too tight. The motherboard is inside the lock and can be accessed from the bottom of the device. Works great now. The device has power but is not unlocking or locking the door. I recently bought a August Smart Lock Pro, the lock is working great but trying to setup the Connect has become nothing but a joke. Slide the August Smart Lock over the tailpiece and attach it to the mounting plate. Since it does not change the exterior of your lock your keys will still work. If you are located far from your device and not connected to it via bluetooth, the device can still function using WIFI. By 'works well' I mean restarting the WIFI AP, restarting Connect or restarting both. All August Smart Locks simply attach to your existing deadbolt, on the inside of your door. Plug it in and set it up as close to your door as possible. August Smart Lock Pdf User Manuals. Restart the Xfinity Home app. Reply. The LED is not working even though the lock has power. The device has light on the front of the lock the flashes when being activated. I followed the steps on the August website for troubleshooting, which eventually had me do a factory reset. In order to replace it, follow the guide here. The device has power but is not making any noise when unlocking or locking. How can I correct this problem. If you can't control your August Smart Lock from the Xfinity Home app: Make sure that you have the August Connect WiFi bridge, which is required to control the Lock via the Xfinity Home app. You will have to go into the settings application on your smartphone and make sure Bluetooth is on as well as it is connected to the device. Batteries dead within a week. To get to the ones beneath the visible ones, pull the red flap. August Smart Lock HomeKit Enabled supports using the Home app in iOS 11 and above. Terms — Things to Consider Before Buying A Smart Lock. (I know, I know) I figured that I would move forward with one of these Internet of Things devices. The device require 4 AA batteries and they can be found by pushing down on the front logo and removing the lid. Depending on the lock installation, you may have to push fairly hard or jiggle the lock a little to get the wings to slide into place. There is a possibility one of the gears inside the lock broke. Simply install on the inside of your door over your existing deadbolt. The accelerometer is one of the key components to making the device turn. Smart lock… 0 + Companies. The router could have a dhcp issue it happens on my router frequently. I had this issue I just kept rebooting (unplugged and plugged back in) the connect till it linked up. August Smartlock 3rd Gen (Reason for "Jammed Lock") direct center is a fragile piece of graphite type material. On the back of the August lock, raise the side wing latches and slide the lock over the tailpiece, setting it onto the mounting plate. 0 % Appreciated. Make sure that you are connected to your device via Bluetooth. Turn off and on the WIFI setting on your smartphone and try again to see if connection is made. The Connect Wi-Fi Bridge lets you lock and unlock your door from anywhere – right from your phone. One of the device turn inside of your door hockey puck ” design Enterprise Solutions › Smart! Attached securely, clamp down the two side wing latches to the mounting plate you are connected WIFI! Installed, you may have to replace it, follow the replacement guide here no flashing light on front! Keys will still work kept rebooting ( unplugged and plugged back in ) the connect of. 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